What does the integration do?

Thanks to the integration, GuestButler (our digital butler “George”) can use reservation, stay and park data from Recranet. This makes all conversations with your guests smooth, automated yet still personal:

• Before arrival
• Automated messages with check-in information, directions & parking tips, access codes and instructions (for the park, barrier or accommodation), house rules, or FAQs about arrival and the stay.
• During the stay
• Guests can easily send a WhatsApp message about extra towels, WiFi questions, late check-out, facilities or repairs. George handles most questions instantly.
• At access & arrival
• Because Recranet supports access control systems (such as gate control, licence plate recognition and digital access), GuestButler can also send messages with entry instructions. This ensures guests can enter the park smoothly and independently.
• After departure
• Messages with a thank-you note, review request or a direct rebooking offer.

The tone and style of all messages match your brand identity: GuestButler is trained on your own texts, tone of voice and the specific information about your park or accommodations.

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Who is this integration for?

This integration is especially valuable for organisations that:

• Use Recranet as their central management and booking hub
• Manage a holiday park, campground or resort with access systems, facility management and multiple accommodation types
• Receive frequent repeat questions via phone, email or WhatsApp — especially about access, check-in, facilities or practical matters
• Want to increase efficiency while still offering a warm, personal guest experience without being available 24/7

Whether you run a campsite, holiday park, resort or rental operation: if Recranet is your foundation, GuestButler can take over and strengthen the guest communication and service layer.

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What does it deliver in practice?

With Recranet + GuestButler you get more out of your existing setup:

• Fewer repetitive questions
• Frequently asked questions about check-in, access, keys, facilities or house rules are answered automatically.
• Faster visibility of issues and requests
• Small maintenance requests, additional amenities or facility questions — guests report them instantly via WhatsApp, and you see them in real time during the stay, not afterwards.
• Streamlined access & self-service
• Thanks to Recranet’s access systems, guests can enter the park, check in or access their accommodation without a receptionist — with clear instructions and access notifications sent through GuestButler.
• More time for real hospitality
• Your team spends less time “putting out fires” and can focus on the on-site guest experience instead of operational communication.
• Full control & flexibility
• For complex, commercial or sensitive questions, GuestButler hands over to a staff member. You define the rules.

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What makes GuestButler + Recranet different?

Where Recranet manages your back office, bookings, access, planning and payments, GuestButler ensures that 1-to-1 communication with guests becomes smooth, personal and scalable — without additional staff.

GuestButler is not a generic chatbot, but an AI assistant that learns your specific park: accommodation types, access procedures, rules, facilities and local information.

• Works through channels guests already know (like WhatsApp)
• Available 24/7, even outside office hours
• Real-time integration with Recranet, so information is always up-to-date
• Adapts to your tone of voice and brand style

This combines the operational power of Recranet with the service power of GuestButler: efficiency and hospitality in one.