December 1, 2025
New integration between RoomRaccoon and GuestButler
If you use RoomRaccoon as the PMS for your hotel, B&B or vacation rental, you already have the essentials in place: reservations, invoicing, housekeeping and guest communication all neatly organised in one system.
With the new integration between RoomRaccoon and GuestButler, you now add an additional layer on top:
personalised, automated guest messaging via WhatsApp and other channels, available 24/7 and powered by the data in your PMS.
What does the integration do?
Through the integration, GuestButler (our digital butler “George”) can use reservation and stay details from RoomRaccoon, making guest conversations automated, accurate and fully personalised.
- Before arrival
- Automated messages with check-in instructions, directions, parking information, house rules or FAQs.
- During the stay
- Guests can easily message about extra towels, breakfast questions, WiFi, late check-out and more—George answers most of these instantly.
- After departure
- Messages with a thank-you note, review request or a direct rebooking offer.
The tone of the messages matches your brand: GuestButler is trained on your own content, tone of voice and accommodation information.
Who is this for?
This integration is especially valuable for properties that:
- Already use RoomRaccoon as their central operational hub
- Receive many recurring questions via phone, email or WhatsApp
- Want to respond quickly without increasing staffing
- Want to stay personal, without being available 24/7
Whether you run an independent hotel, B&B, guesthouse or a small chain: if RoomRaccoon is your foundation, GuestButler can take over and strengthen the guest communication layer.
What are the concrete benefits?
With RoomRaccoon + GuestButler, you get more out of your existing setup:
- Fewer repetitive questions
- Arrival times, keys, parking, WiFi, breakfast, baby cots—automatically answered.
- Faster visibility of issues
- A broken lamp, noise, a missing pan—guests can easily send a message, and you receive clear notifications during their stay rather than afterwards.
- More time for real hospitality
- Your team spends less time putting out fires on the phone and more time focusing on in-house guests.
- Full control when it matters
- For complex, sensitive or commercial questions, GuestButler can instantly hand over to a real team member—based on rules you define.
What makes GuestButler different?
GuestButler is not a generic chatbot, but an AI assistant that learns your operation: routes, rooms, house rules, add-on services and local tips.
- Works via the channel your guests already use: WhatsApp
- Available in multiple languages, with natural translations
- 24/7, even outside reception hours
- Adapts to your brand’s tone of voice
Where RoomRaccoon helps you run your hotel or park efficiently, GuestButler ensures that all 1-to-1 communication with guests becomes smooth and scalable.
FAQs
Can’t find your question? Feel free to contact us anytime.
89% of European travelers do. It's already in their pocket. No download needed.
Nope. Every message is warm, personal, and sounds like you wrote it. You can actually choose the tone of voice and our AI learns from your answers.
GuestButler only shares what you teach it. You control the knowledge base completely.
We’ve made it as easy as possible and we will guide you where needed. No technical knowledge required.
While higher volumes translate into more time and money saved, sole operators benefit most because they already wear several hats.
ancel anytime. Month-to-month billing.
Yes. GDPR compliant, EU-hosted, encrypted. Your data never leaves Europe.
Most chatbots wait for guests to ask a question. GuestButler proactively messages the guests on the right moments in their journey with relevant information. Never intrusive
Yes. GuestButler is used by hotels, holiday parks, campings, and boutique hotels. Anywhere guests ask questions before or during their stay.
GuestButler speaks your guest’s language automatically.
