In the recreation industry, frequently asked questions (FAQ) are a daily recurring part of the work. "What time can I check in?", "Are dogs allowed?", "What is the wifi password?". As a manager or receptionist, you receive these questions dozens of times a day. Time-consuming, especially during peak season. Fortunately, AI offers the solution: automation of your FAQ while maintaining personal guest friendliness. In this blog, we will show how this works with our AI solution GuestButler.

Step 1: Provide your digital guest map

You do not need to collect frequently asked questions or set rules as a park or campsite. George (the digital butler of GuestButler) automatically fetches all answers from your digital guest map or information folder. This folder forms the basis for all answers he provides via WhatsApp. The great advantage? Almost every park already has this folder ready! 

Examples of questions that George can automatically answer:

• Can I check in earlier?

• Are there baby cribs available?

• Can I barbecue at my accommodation?

• What time do I have to check out?

Step 2: Link your reservation system

We make the connection with your reservation system. George, the AI butler of GuestButler, can automatically retrieve specific information per guest, such as check-in time or type of accommodation. This way, the guest always receives a personal and accurate response. We already have connections with, among others, Recranet, Bookzo, RoomRaccoon, Camping Comfort, Great Stay App, and Booking Experts.

George then sends for example: "Hello Mrs. Jansen, you are welcome in your safari tent from 15:00. We wish you a pleasant stay."

Step 3: Let George automatically fetch the answers

With GuestButler, you do not have to set any rules or answers yourself. George, the digital butler, automatically retrieves answers from your digital guest map or information folder. As soon as a guest sends the word "wifi", George looks for the correct answer and sends it directly via WhatsApp.

This automation saves your team a great deal of time and keeps the communication with the guest personal.

Step 4: Always offer guests the option for personal contact

Guest friendliness also means leaving room for customization. If the AI does not know the answer or detects that the guest needs help, it is automatically routed to a staff member. This way, your guest always feels heard.

Good to know: 85% of questions are automatically handled for customers of GuestButler. The rest is forwarded to a staff member or the owner of the park.

What does this yield?

• Less pressure on the reception

• Faster response times (also in the evenings and on weekends)

• More peace for your team

• A higher guest satisfaction

FAQ automation with AI does not have to come at the expense of hospitality. On the contrary, it ensures a smooth and personal experience. And your guests notice that.

Do you want to know how GuestButler can automate your frequently asked questions? Then schedule a non-binding demo.